Privacy policy.
Last updated: 27/04/2026
Introduction
This Privacy Policy explains how Mentology Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website (https://www.mentologyltd.com/) and services.
We are committed to protecting your privacy and handling your data transparently and securely, in accordance with the UK GDPR and the Data Protection Act 2018.
Who We Are
Mentology Ltd is a UK-based provider of psychology services, including performance psychology and child psychology support.
Registered office: 42 Skeena Hill, London, SW18 5PL, United Kingdom
Email: mentologyltd@gmail.com
What Data We Collect
We may collect and process the following categories of personal data:
a. Personal Identification Data
Name
Email address
Phone number
b. Client & Service Data
Appointment details
Session notes (confidential psychological information)
Communications (email, phone, messages)
c. Technical Data
IP address
Browser type and device information
Website usage data (via cookies or analytics tools)
d. Special Category Data
As a psychology service provider, we may collect sensitive personal data, including:
Mental health information
Behavioural and emotional data
This data is handled with strict confidentiality and additional safeguards.
How We Collect Your Data
We collect data when you:
Contact us via email, phone, or website
Book or attend consultations (in-person or online)
Engage in services such as workshops or sessions
Use our website
Some data may also be collected automatically through cookies or analytics tools.
How We Use Your Data
We use your personal data to:
Provide psychological services and consultations
Communicate with you about appointments and services
Maintain client records and session notes
Improve our website and services
Comply with legal and regulatory obligations
We only process your data where we have a lawful basis, including:
Your consent
Contractual necessity
Legal obligations
Legitimate interests (e.g., improving services)
Confidentiality & Data Security
We take confidentiality seriously. Session notes and personal data are:
Stored securely and password-protected
Accessible only to authorised personnel
Protected using appropriate technical and organisational measures
Sharing Your Data
We do not sell your data.
We may share your data only where necessary:
With trusted service providers (e.g., secure video platforms like Zoom)
Where required by law or safeguarding obligations
With your explicit consent
Data Retention
We retain personal data only for as long as necessary:
Client records are retained in line with professional and legal requirements
Data is securely deleted when no longer needed
Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time
To exercise your rights, contact us at: mentologyltd@gmail.com
Cookies
Our website may use cookies to:
Improve user experience
Analyse website traffic
You can control or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Children’s Data
We provide services to children and young people. Personal data relating to children is processed:
With appropriate consent (e.g., from parents or guardians)
With enhanced safeguarding measures
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Complaints
If you have concerns about how we handle your data, you can contact us directly.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk
Contact Us
If you have any questions about this Privacy Policy, please contact:
Email: mentologyltd@gmail.com